We understand that sometimes things don’t work out. Therefore we handle all returns and or exchanges on a case by case basis with the goal of making our customer happy. We stand behind our goods and want our customer to be satisfied with purchase made, we promise to always do our best to take care of our customers and build better relationships. Check out our returns and exchange policy below.
- All return/exchange requests are to be made within seven days from the date of receipt of the merchandise.
- Only item(s) that are unworn, unwashed, and in its original condition with tags still attached are eligible for return/exchanges.
- The customer is responsible for all shipping & charges associated with exchanges and returns
- Insurance is recommended for all return shipments as Gold Morals Studios LLC is not responsible for lost or mishandled packages.
- Gold Morals Studios LLC has the right to refuse any return.
Please note: All refunds, order cancellations, Paypal disputes, and chargebacks will be issued via store credit. Returns may be subject to a 20% restocking fee.
If you have any questions regarding any purchase(s) made through goldmoralsstudios.com, please feel free to contact our customer service team and someone will respond within 24 hours. Exchange Inquiries:
Customer Service Hours:
Monday – Friday 8:00AM – 5:00PM (CDT)